We suspect that you don’t have Cato’s Digital Certificate installed, which can cause many issues.
Please browse to: https://myvpn.catonetworks.com/certificates and follow the instructions. If the issue persists, we are always here.
GOT IT

Welcome to the Cato Self-Service Portal

3 steps to help us help you

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Make sure we know who you are...

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Tell us what’s the problem



Mandatory Field Enter a valid IP/FQDN or list of IPs/FQDNs separated by a comma, without the port number or protocol Maximum of 10 IPs are allowed
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Show us how it happened

Record the problem and send us.
For example, try to reach a website or a server you should be able to access but cannot.
Start Record Start Record Recording
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Record
Start Record Start Record Recording Recording
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Send Send Recording
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Send
{{recordState}}... reached maximum elapsed time limit reached maximum capture data limit
Elapsed time: {{activeSession.duration}} sec (max {{activeSession.MAX_RECORDING_TIME_IN_SEC}} sec), captured data {{activeSession.sizeInMb}} MB (max {{activeSession.MAX_RECORDING_SIZE_IN_MB}} MB)

Sorry but no flows were captured
You are running SSS in remote mode and some of the metrics and data will not be available. To learn more about the modes click here
{{error}} Please contact our Support Team directly
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Welcome to the Cato Self-Service Portal

Before you can start using this important troubleshooting tool, you need to make some changes.
Please refer to this article for more information. After you make the changes, refresh the browser and start using the troubleshooting tool.
If the changes don’t give you access to the troubleshooting tool, please contact Support so we can quickly resolve the issue. Thank You, Cato Support

Welcome to the Cato Self-Service Portal

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If you are connected to Cato Cloud but still seeing this message, please click this link for further troubleshooting steps
VPN User

VPN User?

Please connect your VPN Client and refresh the page. If you are having trouble connecting your VPN Client, please contact support from within the VPN Client application.

Site User

Office User?

Please make sure you are connected to the correct WiFi or LAN. If you’re unsure, contact your network administrator.